Ben Baldanza, Just another CEO who hates customer satisfaction
Alex’s saga with Spirit Airlines continues. This is great. Now, the CEO of Spirit Airlines Ben Baldanza hits “Reply All” and copies his arrogant response to the original sender of a complaint.
Poor, Poor, Benny. I’m not a customer either, but to help your number crunchers with the next sales projection, Future Customers - 1.
Don’t worry though Ben. The way the Internet works these days, is no one takes any of this seriously until someone makes an lolcat about the situation…
Oh crap.
[…] UPDATE: THE VIRAL BONANZA Ben Baldanza has had to change his email address. Alex’s posting has been picked up by now several large blogs and thousands of people are seeing it a day. These blogs include Rick Seaney, USA Today, Gadling, Cory, Michael Ring, upgradetravelbetter.com, the consumerist, Elliott.org from the TV show What You Get For The Money: Vacations, Jaunted, …. the list goes on. […]
Comment by The Ben Baldanza Bonanza
August 23rd, 2007 @ 7:43 pm